The Organic Marketer


Why Copywriters are Worth More Than the Creative Director

Ah, that Seth Godin. While I don’t always agree with him (his recent blog about corporate brands invading social media like Twitter and Facebook seems misinformed — I’ve seen excellent results using these channels with some of my clients), he did have one posting about the value of smart marketing, or rather, copywriting.

He was correct to say that most advertising messages (in this case, a banner outside a new coffee house proclaiming, “Unlike Any Coffee You’ve Ever Tasted Before”) seems to be clumsily obvious and redundant (I love his questioning of the leading capitals for each word!). His elegant analysis and breakdown of the headline into the much more effective “FREE TASTE TEST Are we better than Starbucks?” is a statement about how visual layout and typography can’t make up for a lame message.

The lesson to be learned? As a client, look forward to the visual concepts, but realize that lowly Microsoft Word document forwarded from your agency’s copywriter is the most critical e-mail you should pay attention to.

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Starbucks Asks for Ideas: Why Shouldn’t You?

This is a story that has been making the rounds for a while, but I thought it was time to introduce it to some of my readers and ask them what’s stopping their company or organization from doing the same thing. You’ll find this story everywhere, but BBC News has a great blurb about how Starbucks is turning to its customers for new ideas on how to serve them better.

Visit MyStarbucksIdea.com and take a look around. It’s a clean, simple web site — what Starbucks venture isn’t? — that asks customers to submit great ideas, vote on them and even discuss them with other customers. You can see which ones are being actively considered by Starbucks and which ones are going to be implemented.

This form of public interaction has done wonders for the coffee giant, especially in times when it’s own news isn’t that spectacular. But as great as the site is, it could go even further. Starbucks could be creating individual store mini sites that take on the unique personality of each location. They could be bringing longtime customers into a mentoring relationship with newbies (yeah, I know, it’s coffee, but stay with me here). They could use this site and others to champion some of the wonderful cultural and environmental needs and causes that Starbucks is so well known for.

So, yes, I’m complaining Starbucks hasn’t done enough. It’s a good start and I’m impressed, but now I want more. Which leads me to your customers — Do you provide them an anonymous way to interact with you and provide suggestions? Do you even care what your customers are wanting? Are you thinking beyond the typical marketing strategies that you’ve used for, say, the past zillion years?

Consider the lessons from Starbucks. They are expert marketers who have captured the tastebuds and wallets of millions of consumers with their $4 cup of coffee. Asking your customers to become a part of the process seems like a doable idea — now go do it.